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ExplSim/Help

Start with what you see

What’s going wrong?

⌕
Before changing anything

Don’t delete your eSIM.

Most connection problems can be fixed in Settings. A deleted eSIM may not be recoverable.

01Installation problemStep-by-step check→02No networkStep-by-step check→03Slow dataStep-by-step check→04APN settingsStep-by-step check→05eSIM deletedWhat to do next→06QR not workingWhat to do next→07Top-upWhat to do next→08Refund questionWhat to do next→

Already abroad?

No signal at all

  1. Connect to airport, hotel or café Wi-Fi.
  2. Open mobile data settings and select ExplSim.
  3. Make sure data roaming is on for ExplSim.
  4. Restart your phone and wait two minutes.
Email support →
EMAIL SUPPORT

Still stuck? Talk to a person.

Include your order number and a screenshot of your mobile data settings. It helps us solve the problem faster.

support@explsim.com →