Before you scan anything
Confirm that the phone displays an EID, supports Add eSIM and is unlocked. Open the order and check whether validity begins on installation or on the first supported network connection. If it starts on installation, wait until the timing is appropriate.
A phone cannot normally scan a QR code displayed on its own screen. Open the order on a laptop, tablet or another phone, or use the manual SM-DP+ address and activation code.
- Stable Wi-Fi connection
- Battery comfortably charged
- QR code on a second screen
- Plan activation rule checked
Install on iPhone
Open Settings, then Cellular or Mobile Service, and tap Add eSIM. Choose Use QR Code and scan the code supplied with the order. If scanning is unavailable, choose Enter Details Manually and copy the SM-DP+ information exactly.
Label the new line ExplSim. Keep the primary line selected for calls and messages. Before landing, leave mobile data on the usual line or turn it off entirely. After landing, select ExplSim for Cellular Data and enable Data Roaming for ExplSim.
- Settings → Cellular / Mobile Service
- Add eSIM → Use QR Code
- Label the new line ExplSim
- After landing: Cellular Data → ExplSim
- Data Roaming → On for ExplSim
Install on Samsung Galaxy
Open Settings → Connections → SIM manager → Add eSIM. Tap Scan QR code from service provider and scan from another display. Menu names vary slightly by One UI version and region.
After landing, return to SIM manager and turn the ExplSim profile on. Select it under Mobile data, then open Mobile networks and enable Data roaming. Keep automatic network selection enabled unless support asks you to choose a network manually.
Install on Google Pixel and other Android phones
On Pixel, open Settings → Network & internet → SIMs → Add SIM → Set up an eSIM. Scan the code and follow the prompts. Other Android brands commonly place the option under Mobile network, SIM manager or Cellular.
If no Add eSIM option exists, search Settings for EID. The absence of both EID and Add eSIM usually means the exact regional model is incompatible.
Avoid the most common mistakes
Do not delete the profile when data does not connect. Most issues are caused by the wrong data line, data roaming being off, a required APN or delayed network registration. Deleting an eSIM can permanently invalidate a one-time installation code.
If the QR code says it has already been used, first inspect the installed SIM list. The profile may already be present but switched off. Contact support before attempting removal or purchasing another plan.
Official references
Device features can change by model and market. Check the manufacturer’s current information:
Apple: set up cellular service ↗Google Pixel: set up an eSIM ↗